Essenঞal skills development courses
(Conঞnued)
Communicaঞon Skills
This is part of the Sales Development Programme and endorsed by the Insঞtute
of Sales Professionals.
This programme supports all OUP Sales and Promoঞonal people through a
programme of core communicaঞon skills development related to finding new
customers, messaging and calling exisঞng as well as new customers by
providing an accessible, blended programme for basic upskilling or refresh.
Online modules Group Discussions
Reflecঞon and
Applicaঞon
1. Introduction to
communication skills
2. Finding customers
3. Writing impactful
messages
4. Making effective
calls
1. Prepare list of
objections to discuss
2. Listening and critiquing
1. Collecting 3rd party
references
2. Finding 2 new customers
3. Assessing and improving
messages
4. Reflection
5. Self assessment and
manager follow-up
Contact: For further informaঞon contact ELT Sales Enablement (stacey.hughes@oup.com; R
(diala.chouaib@oup.com)